Privacy Policy - Southern Services Group

Southern Services Group Pty Ltd

ABN 23 680 698 435

Last updated: 26 August 2026

1. Introduction

Southern Services Group Pty Ltd (“Southern Services Group”, “SSG”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website (www.southernsg.com.au), associated platforms, or engage our services (collectively, the “Services”).

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect and process the following types of personal information:

Identity information: name, job title, company or organisation name.
Contact information: email address, phone number, postal address.
Technical information: IP address, browser type and version, time zone, operating system and device information.
Usage information: pages visited, time spent on pages, navigation paths and referral sources.
Enquiry information: any information you provide when you contact us, complete an enquiry form, submit a tender or project query, or request a quote for our electrical, HV infrastructure, communications, design and engineering, or maintenance services.
Recruitment information: where you apply for a role or apprenticeship with us, your resume, qualifications, licences, work history and referee details.
Site and project information: where you engage us for works, contact details of site personnel, access requirements and other information needed to deliver the project safely and compliantly.
Cookies and tracking data: information collected through cookies, pixels and similar technologies.

3. How We Collect Information

We collect personal information:

From third parties such as analytics providers (for example, Google Analytics), head contractors, clients, referees, recruitment partners or publicly available sources.

Directly from you, for example when you complete an enquiry form, request a quote, correspond with us by email or phone, or engage us for a project.

Automatically through cookies and similar technologies when you browse our Services.

4. How We Use Your Information

We use your personal information to:

Meet our legal, regulatory, insurance and workplace safety obligations, and enforce our Terms and Conditions.

Provide, operate and maintain our Services.

Respond to your enquiries and provide information about our electrical, HV, communications, design and maintenance services.

Prepare tenders, quotes, proposals and project documentation.

Deliver, coordinate and administer projects, including site access, scheduling and safety compliance.

Communicate with you, including project updates, service notices and marketing material (with your consent where required).

Assess applications for employment, apprenticeships and subcontracting engagements.

Improve, personalise and enhance our Services.

Analyse usage trends and gather statistical data.

5. Disclosure of Your Information

We may share your personal information with:

Service providers: third-party vendors who perform services on our behalf, such as hosting, IT support, analytics and administration.
Professional advisers: lawyers, accountants, auditors and insurers where necessary.
Project partners: clients, head contractors, subcontractors, suppliers, designers and consultants involved in delivering a project, where relevant.
Regulators and authorities: where required for compliance, licensing, electrical safety or workplace health and safety purposes.
Legal requirements: where required by law, regulation, legal process or an enforceable government request.

We will not sell, rent or trade your personal information to third parties for their marketing purposes.

6. Cookies

Our Services use cookies and similar technologies to improve your experience and understand how the site is used. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of the Services.

7. Data Security

We implement reasonable technical and organisational measures to protect personal information from unauthorised access, use, alteration or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law, contract or our insurance and record-keeping obligations. When no longer needed, we will securely delete or de-identify the information.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate, incomplete or out-of-date information.
Opt out of receiving marketing communications at any time.
Complain about a breach of the APPs.

To exercise any of these rights, please contact us using the details below.

10. Overseas Disclosure

Some of our service providers, including hosting and analytics providers, may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with the Australian Privacy Principles.

11. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Children and Young People

Our website is not directed at children and we do not knowingly collect personal information from children through the Services. If you believe a child has provided us with personal information through our website, please contact us and we will take steps to delete it promptly.

We may hold personal information about individuals under the age of 18 in connection with recruitment, training and employment, including apprentices. This information is collected and handled in accordance with this Privacy Policy and applicable employment, training and workplace health and safety laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this Privacy Policy periodically.

14. Complaints

If you believe we have breached the APPs or wish to make a complaint, please contact us using the details below. We will acknowledge your complaint and respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: